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FAQ’s

ABOUT TALENTELA

0. WHAT EXACTLY IS TALENTELA?

Talentela is a 360-degree remote marketing agency providing super-specialised services across digital marketing, digital designs and content writing.

Along with offering top quality services specific to your requirement, Talentela also provides end to end client servicing support. This ensures that the deliverables are of the desired quality, matching the set timelines – while still being cost-efficient.

In a nutshell, we are a one-stop solution for all your marketing and branding needs.

1. WHAT EXACTLY IS TALENTELA?

Talentela is a 360-degree remote marketing agency providing super-specialised services across digital marketing, digital designs and content writing.

Along with offering top quality services specific to your requirement, Talentela also provides end to end client servicing support. This ensures that the deliverables are of the desired quality, matching the set timelines – while still being cost-efficient.

In a nutshell, we are a one-stop solution for all your marketing and branding needs.

2. WHO ARE YOUR CLIENTS?

Our services are sought after by businesses across the globe – startups and established businesses alike – for their marketing & technical execution. We are proud to have delivered projects across various industries and sectors.

3. WHY SHOULD I CHOOSE TALENTELA?

We strongly believe that the two most important qualities that one looks for in an operational partner are reliability and expertise. That’s exactly what Talentela gives you.

4. WHERE IS TALENTELA LOCATED?

Talentela HQ is in Pune, India with the team spread all over the globe. We are a 100% remote company.

GEOGRAPHY

0. WHAT EXACTLY IS TALENTELA?

Talentela is a 360-degree remote marketing agency providing super-specialised services across digital marketing, digital designs and content writing.

Along with offering top quality services specific to your requirement, Talentela also provides end to end client servicing support. This ensures that the deliverables are of the desired quality, matching the set timelines – while still being cost-efficient.

In a nutshell, we are a one-stop solution for all your marketing and branding needs.

1. WHERE ARE YOUR EXPERTS LOCATED?

All over the world! That is the beauty of Talentela’s model. We are completely supportive of the remote working culture.
Having said that, we ensure that our experts match timings with their clients, in the event of virtual meetings and discussions during a project.


In a nutshell, we are a one-stop solution for all your marketing and branding needs.

2. WHERE DO TALENTELA EXPERTS WORK FROM?

The vast majority work remotely from their home office or a co-working space.

HIRING A TALENTELA EXPERT

0. WHAT EXACTLY IS TALENTELA?

Talentela is a 360-degree remote marketing agency providing super-specialised services across digital marketing, digital designs and content writing.

Along with offering top quality services specific to your requirement, Talentela also provides end to end client servicing support. This ensures that the deliverables are of the desired quality, matching the set timelines – while still being cost-efficient.

In a nutshell, we are a one-stop solution for all your marketing and branding needs.

1. HOW DOES IT WORK?

We start by clearly understanding your business goals and what your specific project needs, and work accordingly to deliver the best experience to you. You can choose one of the three ways to work with us –
1. Build an offshore remote marketing team,
Get services on a retainer basis
2.Get one-time services in quick turnaround times
3. Our team prioritizes your goals and requirements to ensure that the project is delivered matching KPI’s and timelines.

2. WHAT MAKES TALENTELA UNIQUE?

Talentela is not your typical agency which depends on generalists to understand and execute your project.

We are a digital agency made up of experts having their own niches. Such experts will be paired up with you to execute your marketing and branding projects.

We believe in taking ownership of the work we do. We take full responsibility for your project as well as the team working on it, making sure you get the best results.

3. WHAT PROJECTS CAN I PARTNER WITH TALENTELA?

With Talentela, you can avail services for your projects in Digital Marketing, Digital Designs or Content Writing. To browse through our entire service range, visit our services page.

4. WILL THE EXPERT OR TEAM ASSIGNED TO ME BE PROFICIENT IN ENGLISH?

We conduct multiple rounds of interviews to make sure that every professional working with us has a good oral and written command over the English language.

5. WHICH TIMEZONES DO YOUR EXPERTS OR OFFSHORE REMOTE TEAMS WORK IN?

As Talentela is made up of a global remote team of experts, we work in all timezones.

6. WHAT IS YOUR HIRING PROCESS?

We have a 5-step rigorous hiring process where we get to understand and verify the professional’s expertise and industry knowledge based on their portfolio, work experience, referrals and multiple rounds of interviews. To know more, you can visit our hiring page.

7. WHAT ABOUT QUALITY AND EFFICIENCY?

All our professionals have up to 10 years of niche industry experience. The individual expert/team chosen to execute your project will hold project matter expertise in your industry and be fully aware of the best practices and in-trend ideas.
If, for any reason, the partnership doesn’t work out, we take full responsibility by either replacing the talent or refunding the money. This will depend on case to case basis.

8. DO YOU OFFER REVISIONS?

We are committed to providing 100% client satisfaction and appreciate your feedback. Our revision policy will apply depending on the type or model of service you choose to get from us. We clearly state the number of revisions that shall be provided before starting work on your project.

9. DO YOU OFFER SUPPORT AFTER THE DELIVERY OF THE PROJECT?

Yes, please drop us an email and we will do the needful.

SUPPORT

0. WHAT EXACTLY IS TALENTELA?

Talentela is a 360-degree remote marketing agency providing super-specialised services across digital marketing, digital designs and content writing.

Along with offering top quality services specific to your requirement, Talentela also provides end to end client servicing support. This ensures that the deliverables are of the desired quality, matching the set timelines – while still being cost-efficient.

In a nutshell, we are a one-stop solution for all your marketing and branding needs.

1. HOW DO I GET STARTED?

You can work with us in any one of the 3 ways:
1. Build your own remote marketing team by adding resources as per your requirement.
For example, you can build a social media marketing team by adding a graphic designer, content strategist, copywriter and a project manager.
2. Choose a retainer model for recurrent services.
For example, you can opt for a Digital Consultancy Monthly Retainer service which includes complete audit, planning, recommendations and assistance with implementing your digital strategy.
3. Get one-off services from us for quick turnaround projects eg. Logo Design, White Paper Content Writing or On-page SEO service.
For further assistance or to get a custom quote for bundle services, fill the form here and our service executive will get in touch with you within 24 hours.

2. WHAT IS THE STANDARD OPERATING PROCEDURE FOLLOWED BY TALENTELA?

Once we understand your brief and requirements, Talentela will help you find the best experts for your needs. A project manager will also be assigned to you on behalf of Talentela, to ensure smooth execution and communication. KPI’s and timelines, along with a communication process will be set at the start of the project between you and your team of experts.

3. WILL I RECEIVE ANY REPORTS FOR THE WORK DONE? IF YES, THEN HOW WILL I BE UPDATED?

We have a detailed reporting and feedback process which will be explained to you at the start of the project. There will be monthly/weekly reports shared with you about the work being done, along with analytics and results when applicable.

4. HOW TO REACH OUT IF THERE IS ANY COMPLAINT?

Please email us at feedback@talentela.com and we will get back to you immediately. Alternatively, you can reach out to your assigned Project Manager for the quickest and most detailed response.

5. WHAT MEASURES DO YOU TAKE TO ADDRESS A COMPLAINT?

In the event of a complaint, we verify and address the situation immediately with research and due diligence.

6. IP RIGHTS AND SECURITY HOW IS THE CONFIDENTIALITY OF SHARED INFORMATION MAINTAINED?

We do not share or sell your personal information. The information is collected only to understand you as a client, and to match you with the best expert for the job.

7. WHAT MEASURES DO YOU TAKE FOR IT SECURITY AND FIREWALL?

We have strong security protocols in place along with firewall protection.

8. WHO OWNS THE LEGAL RIGHTS TO THE WORK CREATED BY A TALENTELA EXPERT?

The client has the legal rights to all the work created by the expert once the project is completed. We also ensure that the experts assigned to you maintain a strict confidentiality ethos regarding the clients they work with.

9. CHANGE/CANCELLATION POLICY HOW TO PROCEED IF THERE IS ANY CHANGE/CANCELLATION IN PROJECT?

In case of a drastic change from the previously discussed brief and set KPI’s, the agreed-upon amount may have to be revised.
In case of inability to meet the KPI’s on the part of the expert or team, the client is not required to pay the full amount, he will only be charged for the work done.

10. WILL I BE CHARGED COMPLETELY IF I CANCEL/CHANGE THE PROJECT MID-WAY?/CANCELLATION IN PROJECT?

You will be charged according to the amount of work that has been completed.
In case of a retainer, we require you to give us a month’s heads up so we can plan our resources and take the necessary steps accordingly.

11. PAYMENT/PRICING POLICY WHAT IS THE COST OF YOUR SERVICES?

Please refer to our pricing section to know more about the cost of our services.

12. WHEN WILL I BE CHARGED?

For one time projects, we will take an advance payment at the start of the project For a retainer account and offshore remote teams, you will have to advance pay on a monthly basis, on the decided date.

13. WHAT CURRENCY DO YOU ACCEPT?

We accept payment in US Dollars.

14. HOW CAN YOU PAY?

You can pay via PayPal or bank remittance . We also accept all major debit/credit cards.

15. DO YOU HAVE ANY MONEY-BACK POLICY?

In a rare scenario in which we fail to meet the promised KPI’s, we offer a 3-day money back guarantee. The same is decided by the Talentela resolution team.

16. DO YOU OFFER DISCOUNTS?

No, but we do have some great cost-efficient packages. Talk to us for more information, or check out the packages by exploring Pricing.

17. I’M A FREELANCE EXPERT IN A SPECIFIC MARKETING DOMAIN. HOW DO I JOIN YOUR TEAM?

We have a 5-step hiring process to screen our talent. Fill out our Freelancer Form to apply now.

18. CAN I HIRE EXPERTS OR TEAMS THAT WORK FROM MY OFFICE?

No. We’re a 100% remote company. Explore how a Remote team will benefit you when compared to an onshore team.

19. WHAT HAPPENS IF I AM NOT SATISFIED WITH THE WORK/TEAM?

For our retainers and offshore teams, we offer a 3-day trial period in which you can assess the quality of work and the rapport with our team. In case you’re not satisfied during the trial, you will not be charged for the work done.

20. CAN I ADD OR REMOVE RESOURCES ANY TIME FROM MY OFFSHORE TEAM?

The resources in your remote marketing team can be altered easily at the start of each of your monthly billing cycles.

21. CAN I HIRE A FULL-TIME WORKER FROM TALENTELA AND BRING HIM/HER INTO OUR COMPANY?

No, at the moment, we only offer offshore talent that works for your company from our location. You can, however, hire a full time expert or a full-time team that is dedicated to working for your brand and would function the same as your in-house team member would.

22. I’M NOT SURE ABOUT THE EXACT MIX OF RESOURCES I SHOULD ADD TO MAKE UP MY TEAM. IS THERE ANY ASSISTANCE AVAILABLE FOR THE SAME?

Absolutely. Please reach out to us at info@talentela.com with your requirements/goals and our team member will get in touch with you to guide you on building the perfect team.

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